b11111 Responsible Gaming —
Play Smart, Stay in Control

b11111 operates an absolute minimum age policy. Only individuals who are 18 years of age or older are permitted to register a player account, make a deposit, place a bet, or access any real-money product on the b11111 platform. This policy applies to all players across Bangladesh without exception.

At the point of registration, all players are required to confirm that they meet the 18+ age requirement. b11111 conducts a mandatory Know Your Customer (KYC) identity verification process for all accounts. As part of this process, players must submit a valid government-issued identity document — such as a Bangladesh National ID Card (NID) or passport — that confirms their name and date of birth. Accounts where age cannot be verified will be suspended until documentation is provided and approved.

If b11111 identifies or receives a credible report that a registered account may be held by someone under the age of 18, the account will be immediately frozen pending investigation. If the investigation confirms underage access, the account will be permanently closed, any deposits will be returned in accordance with applicable requirements, and the matter may be referred to the appropriate authorities.

Gambling on b11111 — whether it is betting on a BPL cricket match, spinning a slot from Pragmatic Play, or joining a live casino table — is designed to be a form of entertainment. Like all forms of entertainment, it comes with a cost, and that cost should always be money you can comfortably afford to lose.

Understanding a few key truths about gambling will help you maintain a healthy relationship with it:

• The house always has a mathematical edge. Every casino game and sports bet has a built-in house advantage. Over a large number of rounds or bets, the platform will statistically retain a percentage of all money wagered. Winning is possible and happens regularly, but it cannot be guaranteed or reliably predicted.
• Past results do not predict future outcomes. A slot machine that has not paid out in 100 spins is no more likely to pay out on spin 101 than it was on spin 1. Each outcome is independent. Strategies built on "hot streaks" or "due wins" are mathematically unsound.
• Chasing losses is a high-risk behaviour. Increasing the size of bets after a losing streak in an attempt to recover losses is one of the most common pathways into problem gambling. If you find yourself doing this, take a break immediately.
• Gambling should never be used as a source of income. Treating gambling as a reliable way to earn money or supplement your income leads to financially and emotionally damaging patterns. Set a strict entertainment budget and treat any winnings as a pleasant bonus.
• Alcohol and emotional distress impair gambling judgement. Avoid gambling when you are intoxicated, upset, anxious, or under significant financial or personal pressure. Your decision-making ability is reduced, and the risk of impulsive, high-stakes behaviour increases substantially.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If you recognise several of these in your own patterns, we strongly encourage you to use b11111's responsible gaming tools or contact our support team.

b11111 provides a suite of practical, player-controlled responsible gaming tools that are available to every registered account holder. These tools are designed to help you maintain control over your gambling activity at all times. All requests are processed by our support team, typically within two to six hours of submission.

Self-exclusion is the most comprehensive responsible gaming tool available on the b11111 platform. It allows a player to voluntarily request a full suspension of their account for a defined minimum period, during which access to all gambling features is blocked and no new account may be created using the same identity documents or contact details.

b11111 offers the following self-exclusion periods:

• 6 months — a minimum period suitable for players who need a significant break
• 1 year — for players who recognise a more persistent pattern they need time to address
• 5 years — for players with serious concerns about their gambling behaviour
• Permanent (Lifetime) — an irreversible exclusion for players who wish to stop gambling entirely

During a self-exclusion period, b11111 will make all reasonable efforts to ensure that the excluded account cannot be accessed, and that marketing communications are suspended immediately. Any winnings accumulated from bets placed after the self-exclusion request is submitted will be voided. Funds held in the account at the time of exclusion will be returned via the player's registered payment method.

Setting a deposit limit is one of the simplest and most effective ways to keep your b11111 gambling activity within a budget you are genuinely comfortable with. Deposit limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.

b11111 supports three types of deposit limit periods:

• Daily Limit: The maximum amount you can deposit across all payment methods within any 24-hour rolling window, measured from Bangladesh Standard Time (BST, UTC+6) midnight.
• Weekly Limit: The maximum amount you can deposit across all payment methods within any rolling 7-day period.
• Monthly Limit: The maximum amount you can deposit across all payment methods within a calendar month.

Deposit limits can be set at any amount from ৳500 upwards. You may request a reduction to your deposit limit at any time — the new lower limit will take effect immediately. You may also request an increase to your limit, but any increase will not take effect until a mandatory 24-hour cooling-off period has elapsed, giving you time to reconsider.

To set or adjust your deposit limit, contact [email protected] with the subject line "Deposit Limit Request". State your preferred limit type (daily / weekly / monthly) and the amount in BDT. Confirmation will be sent within two to six hours.

A session time-out is a temporary account suspension that allows you to step away from the b11111 platform for a defined short period without permanently closing your account. Time-outs are ideal for players who recognise that they need a brief reset — perhaps after a losing streak, a particularly long session, or a period of heightened personal stress.

Available time-out durations at b11111 are:

• 24 Hours — a short cooling-off period after an intense session
• 72 Hours (3 Days) — a weekend break or short recovery period
• 7 Days — a one-week pause to reflect on your gambling habits
• 30 Days — a month-long break that sits between a time-out and formal self-exclusion

During a time-out period, your b11111 account is fully suspended — you cannot log in, deposit, place bets, or access the casino or sports betting sections. Your account balance is preserved in full and will be accessible once the time-out period has concluded. Marketing communications from b11111 are paused for the duration of the time-out.

At the end of your chosen time-out period, your account access will be automatically restored. If you decide during the time-out that you would like to extend it or convert it to a formal self-exclusion, contact our support team at any point — we can make that change without delay.

If you feel that gambling is no longer a form of entertainment for you — or if you are worried about a friend or family member — please reach out. There is no shame in asking for help. The b11111 support team is available 24 hours a day, seven days a week, and handles all responsible gaming contacts with complete confidentiality and genuine care.

When you contact b11111 for responsible gaming support, our team can help you with any of the following, immediately and without judgement:

• Activating a deposit limit, session time-out, or self-exclusion
• Generating a complete account activity statement for a specific time period
• Temporarily suspending your account while you seek external advice
• Providing general guidance on the tools and options available to you
• Escalating your case to a senior responsible gaming officer if needed

All responsible gaming requests are given priority handling. Where a player contacts us in clear distress, our team is trained to respond with empathy and direct them to the most appropriate combination of platform tools and external support.

b11111 also encourages players to speak openly with family members or a trusted person in their community if they believe gambling is becoming a problem. In Bangladesh, community support networks, local healthcare providers, and counselling services in major cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal can provide confidential guidance for those dealing with compulsive gambling behaviour.